Choose another country or region to see content specific to your location


What We Do > Case Studies

Design and implementation of Integrated Performance Management System (IPMS)

Year - 2015

Client - Integrated Child Development Services (ICDS), Department of Social Welfare, Government of Bihar

Project Brief

IPMS envisaged providing all stakeholders and actors with timely and relevant information, with reforms to the protocols and levers available to them to act upon this information. The goal of such an integrated system is to enable Bihar to achieve desired nutrition and health outcomes for children and mothers; by having better monitoring of the outcome indicators as well as the performance of various frontline workers, Lady Supervisors and CDPOs.

The objective of the work of the integrated performance management system would achieve two interconnected objectives:

  1. Drive the ICDS programme sharply towards nutrition and health outcomes: Facilitate the frontline worker by reducing their workload and use data to guide the program management hierarchy in supporting the Sevika to remain focused on actions that yield desired nutrition and health outcomes;
  2. Maximise accountability within ICDS in the implementation of Supplementary Nutrition Program (SNP) and other key functions: Establish monitoring mechanisms that would engender an environment where frontline workers carry out their roles and responsibilities efficiently and leakages are minimised Involve community along with ICDS supervisory staff to create accountability.


IPMS system has three major components:


  1. Sevika-Beneficiary Interactions
  2. Sevika Self Reporting & LS / CDPO Monitoring
  3. Community/beneficiary Grievance Redressal & Feedback

Our Approach

We have chosen our standard approach to conceptualise & formulise the fundamental objective and requirement from the department. The steps of our approach towards the project development are as under:

  1. Consultation with stakeholder for understanding project requirement
  2. Preparation of Concept note
  3. Strategic review and creation of solution framework
  4. Business process mapping
  5. Specification of the project requirements and budget estimation
  6. Bid- process management (RFP and other tendering process)
  7. Vender engagement
  8. Procurement
  9. Project management & monitoring
  10. Change management
  11. Implementation and rollout
  12. Capacity building and training

Key Achievements

  1. Project conceptualisation, tendering process completed;
  2. Engagement of the vendor is done;
  3. Application has been developed and project is in roll-out phase.


For any queries, write to us at or